At 1roko, your privacy is not an afterthought — it is a core responsibility. This document clearly explains what data we collect, why we need it, how we protect it, and your rights as a Malaysian player over your personal information.
Before reading the full policy, here is the core of how 1roko respect and protect the privacy of every Malaysian player.
All data transmitted between your device and the 1roko is protected with 256-bit SSL encryption — the same standard used by international-grade banking institutions. Your login credentials, personal data, and transaction details cannot be intercepted by any party during transmission.
Your personal data — including your name, phone number, email address, and payment details — is never sold, rented, or shared with any third-party company for marketing purposes. Your information is used solely for account operations and verification purposes directly related to your experience at 1roko.
As a Malaysian player, you have the right to access, correct, transfer, and request the deletion of your personal data stored at 1roko. These rights are protected under Malaysia's Personal Data Protection Act 2010 (PDPA) and we uphold them in full.
All data management practices 1roko comply with Malaysia's Personal Data Protection Act 2010. This means we only collect data that is genuinely necessary, retain it for a reasonable period only, and ensure it is protected at all times from unauthorised access.
You may choose to receive or unsubscribe from marketing communications from 1roko at any time from your account settings. Opting out of marketing communications will not affect your core account services — important security and transaction notifications will continue to be sent.
Your data is stored on servers protected by enterprise-grade firewalls, intrusion detection systems, and round-the-clock security monitoring. Our cybersecurity team 1roko always on the lookout to detect and respond to any threats to player data.
1roko's Privacy Commitment: We regard your privacy as a fundamental right, not merely a legal obligation. This policy is written in plain language so you know exactly how your data is handled — no confusing legal jargon.
This Privacy Policy is issued by 1roko ("we", "platform", or "1roko") and applies to all personal information collected when you use our website, mobile app, or any services provided by our platform.
As an online casino platform operating for Malaysian players, 1roko collect personal data in the course of delivering our services. We recognise that your trust depends on how we handle this information, and we take that responsibility very seriously.
This policy sets out in detail the types of data we collect, the purposes for collection, how it is stored and protected, who may access it, and your rights as a data subject under Malaysian law. It forms part of the overarching commitment of 1roko to the transparency and trust we have built with every member since 2019.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Policy 1roko. By using our platform, you agree to the data processing practices described in this document.
1roko only collects data that is genuinely necessary to provide a safe, legitimate, and quality service. The categories of data we collect are as follows:
1roko collects personal data through several channels, all directly related to providing services to you:
1roko only use your personal data for legitimate purposes directly related to the provision of our services. Below is a full summary of those purposes:
Your data will not be used for any purposes other than those listed above without prior notice and your consent.
1roko does not sell or rent your personal data to any third party. However, in the course of operating our services, we may share necessary data with the following parties — all under strict confidentiality agreements:
In certain cases, 1roko may be required to disclose your personal data to Malaysian government authorities or relevant regulatory bodies where mandated by law, court order, or to fulfil legal compliance obligations. In all such cases, we will disclose only the minimum data necessary.
All third parties with whom we share data are required to protect it to a standard at least equivalent to our own. They are not permitted to use your data for their own purposes outside the scope of the services they provide to us.
1roko continuously invests in the latest security infrastructure to ensure your personal data remains protected throughout the lifetime of your account.
Your personal data is retained for as long as your account remains active on 1roko. Following account closure:
Once the retention period expires, data is securely deleted using irreversible data deletion procedures.
Platform 1roko uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly.
You can manage and delete cookies through your web browser settings. Disabling certain cookies may affect platform functionality — for example, disabling essential cookies will require you to log in again on every visit. For analytics and non-essential cookies, you may opt out via the privacy settings page in your account.
1roko do not use cookies to track your activity on other websites outside our platform. Our cookies are strictly limited to your experience within the 1roko platform only.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold. 1roko fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If the data we hold is inaccurate or outdated, you have the right to request a correction at any time through your account settings or by contacting customer support.
You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to any applicable statutory retention obligations.
You have the right to object to the processing of your data for specific purposes such as direct marketing — with immediate effect and without needing to provide a reason.
You may request a machine-readable copy of your data for transfer to another platform if you wish.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved or verification is being carried out.
To exercise any of the above rights, contact our privacy team at support@1roko.com or via 24/7 Live Chat. We will verify your identity before processing any request, to protect your privacy from unauthorised submissions.
Platform 1roko is strictly limited to individuals aged 18 and above. We do not knowingly collect, process, or store personal data from underage individuals.
If we discover that personal data of someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child or ward may have registered at 1roko is encouraged to contact us immediately at support@1roko.com.
If you suspect that someone under the age of 18 is using the platform 1roko, please report it to us immediately. We are committed to responding to such reports within 24 hours.
In conducting global operations, 1roko may transfer your personal data to service providers operating outside Malaysia — for example, international game providers, global cloud infrastructure, or international payment processing platforms.
When we transfer data outside Malaysia, we ensure that:
All cross-border data transfers comply with the requirements of Malaysia's Personal Data Protection Act 2010. Further details regarding specific data transfers relating to your account are available upon request through our contact channels.
1roko may send you marketing communications about the latest promotions, new bonuses, special offers, and platform updates — but only with your consent.
You can manage your marketing communication preferences easily at any time:
Opting out of marketing communications will not affect your receipt of important account-related communications, such as transaction confirmations, security alerts, changes to terms, and critical service notifications.
1roko will never sell or rent our members' email lists or phone numbers to third-party advertisers for their own marketing purposes. This is an unwavering commitment.
1roko reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in the services we offer.
Every amendment will be published on this page with an updated "Last Revised" date. For material changes — those that significantly alter how we process your data or reduce your rights — we will:
Continued use of the platform 1roko after the amended Privacy Policy takes effect will be considered acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account and request deletion of the relevant data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 1roko handling your personal data, we are here to help:
The fastest way. Click the Live Chat button on our website to speak with an agent in Bahasa Melayu.
Send your privacy enquiries to support@1roko.com with the subject line "Privacy Inquiry". Response within 2 business days.
For data access, correction, or deletion requests, please submit a written request to the email above along with proof of identity.
We are committed to responding to all privacy inquiries within a reasonable timeframe — typically within 2 business days for email and almost immediately via Live Chat. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Many assume that a privacy policy is just a lengthy document nobody reads — drafted by lawyers to satisfy legal requirements and buried where it's hard to find. At 1roko, we see it differently. This privacy policy is our promise to you — and we want it to be understood, not just blindly accepted.
As an online casino player, you place a great deal of trust in 1roko every time you register, make a deposit, or play. You provide your name, phone number, bank details, and information about your financial activity. This is highly sensitive data, and we are fully aware of the weight of responsibility that comes with that trust.
From day one 1roko operating since 2019, privacy has been built into the foundation of our platform — not bolted on as an afterthought. We design our systems on the principle of privacy by design, meaning privacy protection is embedded into every feature and process from the ground up, not added as an extra layer after the product is complete.
This means that when our engineering team 1roko building new features, privacy considerations are part of the design checklist. When selecting new service providers, their privacy practices are a key evaluation criterion. When collecting data, we always ask ourselves — do we genuinely need this data to deliver a better service, or are we collecting it simply because we can?
In today's digital industry, many companies generate revenue by selling user data to advertisers or data brokers. 1roko does not do this, and never will. Our business model is built entirely on delivering the best possible casino experience to our players — not on trading user data.
Your data belongs to you. We are merely a responsible temporary custodian, entrusted to keep it safe for as long as it is needed to provide our services. When you close your account or request data deletion, we honour that request — subject to the minimum retention periods required by Malaysian law for financial and KYC records.
Privacy and security are two sides of the same coin at 1roko. When we protect your login credentials with strong encryption, we are also protecting your account from unauthorised access. When we monitor transaction patterns to detect suspicious activity, we are safeguarding the funds in your account.
The two-factor authentication (2FA) system we provide adds an extra layer of security — even if your password is compromised, an attacker would still need access to your phone to log in to your account. We encourage all members 1roko to enable 2FA from your account settings, as this is one of the most effective steps you can take to protect your own account.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you clear rights over your personal data. As a platform operating in Malaysia for Malaysian players, 1roko comply with all obligations under the PDPA — including registering as a data processor, notifying the Personal Data Protection Commissioner of the categories of data we process, and ensuring all staff who handle personal data have been trained on PDPA requirements.
If you believe that 1roko has violated your privacy rights under the PDPA 2010, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia. That said, we always encourage you to reach out to us first, as most issues can be resolved faster and more effectively through our internal support channels. 1roko.
In closing, your privacy is not merely a legal obligation for 1roko — it is part of why we exist. The trust of Malaysian players is our most valued asset, and we protect it to the best of our ability. If you have any questions or concerns about how we handle your data, our door is always open — reach us via Live Chat or email at any time.
Clear answers to the questions Malaysian players ask most about their privacy and data security.
Your game activity data at 1roko is also used to monitor signs of problem gambling and to help us provide proactive responsible gaming support. This includes deposit limit usage, play frequency, and betting patterns. Data used for this purpose is solely in the interest of your wellbeing and will not be used for marketing.
This platform is intended for users aged 18 years and above only. For information on responsible gambling tools and support resources, visit Responsible Gaming page ours.
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